B2B TERMS OF SALE - euroTCG.eu

These Terms of Sale define the rules for placing, processing and settling orders made through the euroTCG.eu B2B platform.

By placing an order, the Customer accepts these Terms, unless separate commercial terms have been individually agreed and signed between Euro TCG and the Customer.

1. Order Processing

Accepted and paid orders are processed within a maximum of 14 business days.

The standard average processing time is approximately 7 business days, counted from the moment when:

• the order has been approved by Euro TCG,

• the invoice has been issued,

• and the required payment has been credited to Euro TCG’s account.

The period of up to 14 business days is the maximum standard processing time, subject to the exceptions specified in these Terms.

The processing time may be extended in particular in the event of:

• public holidays,

• product launches,

• PRE-ORDER products,

• periods of increased order volume,

• logistical delays,

• delays caused by manufacturers or suppliers,

• force majeure,

• other circumstances beyond Euro TCG’s reasonable control.

The Customer is not required to send payment confirmation. Euro TCG regularly verifies incoming payments.

Order processing begins after the order has been approved and the required payment has been received, unless the Customer’s individual commercial terms provide otherwise.

2. Shipping and Order Tracking

Euro TCG cooperates with reputable courier and logistics companies.

Once the shipment has been dispatched, the Customer receives a tracking number enabling shipment tracking.

The tracking number may also be available in the Customer’s account under the “Order History” section.

Shipping costs and available delivery methods are displayed on the platform during the ordering process or are determined in accordance with the Customer’s individual commercial terms.

3. Prices

All prices displayed on the euroTCG.eu B2B platform are net prices and do not include VAT, unless explicitly stated otherwise for a specific offer.

Applicable VAT will be added to the net price according to the tax rate applicable to the relevant transaction, product and Customer’s tax status.

The product price is confirmed once the order has been successfully placed and accepted by Euro TCG.

Subsequent changes to catalogue prices do not affect products already included in a properly confirmed order, except in cases of:

• obvious pricing errors,

• system errors,

• incorrectly assigned rates,

• other obvious mistakes.

Euro TCG reserves the right to:

• change product prices,

• update the catalogue,

• add new products,

• remove products from the offer,

• change product availability,

without prior notice, provided that such changes do not affect an already properly confirmed order.

4. Payment Deadline

After an order has been confirmed on euroTCG.eu, the Customer has a maximum of 3 calendar days to make the required payment, counted from the date of order confirmation.

If payment is not made within the required period, Euro TCG reserves the right to:

• cancel the order,

• release the reserved stock,

• restrict the Customer’s ability to place further orders or reservations,

• modify the Customer’s individual commercial terms.

For PRE-ORDER products requiring a partial payment, the additional rules set out below shall also apply.

5. PRE-ORDER Products

Products marked as PRE-ORDER are products whose release, availability or planned shipment date falls in the future.

Any release date or estimated delivery date displayed on the platform is for information purposes only and may change due to circumstances beyond Euro TCG’s control.

This may occur in particular as a result of decisions made by:

• the manufacturer,

• the publisher,

• the supplier,

• the distributor,

• the logistics operator.

Placing a PRE-ORDER does not constitute an unconditional guarantee that the Customer will receive the full quantity originally ordered.

This applies in particular to high-demand products and products with limited availability.

6. High-Demand PRE-ORDER Products

For high-demand PRE-ORDER products, Euro TCG may apply an allocation system.

Allocation means assigning a specific quantity of products to the Customer based on the number of units actually allocated or delivered to Euro TCG by the manufacturer, publisher, distributor or supplier.

The final quantity allocated to the Customer may be lower than the quantity originally ordered.

Placing and accepting a PRE-ORDER does not guarantee fulfilment of the full quantity ordered.

The final quantity available for delivery to the Customer may depend in particular on:

• the quantity allocated to Euro TCG,

• the actual quantity delivered to Euro TCG,

• the total number of orders placed by Customers,

• allocation rules applied by the manufacturer or supplier,

• changes in production volume,

• overall product availability on the market.

7. Allocation Announcement

Euro TCG makes reasonable efforts to provide information regarding final allocation as early as possible.

However, due to the number of entities involved in the manufacturing, sales and distribution process, Euro TCG may receive final allocation information at a very late stage.

As a result, final allocation may be confirmed:

• several days before the release date,

• immediately before the release date,

• or, in exceptional cases, even on the official release date of the product.

The Customer acknowledges that Euro TCG may not always be able to determine the final available quantity at an earlier stage.

8. 10% Payment for High-Demand PRE-ORDER Products

For high-demand PRE-ORDER products, Euro TCG may require a payment equal to 10% of the total order value when the order is placed or confirmed.

The 10% payment constitutes a partial prepayment towards fulfilment of the PRE-ORDER.

The remaining balance becomes due after the final allocation has been confirmed or within another deadline specified by Euro TCG.

Once the final allocation is known, the order value will be adjusted to reflect the quantity actually allocated to the Customer.

For example, if the Customer orders 100 units and the final allocation allows Euro TCG to supply only 50 units, the final order value will be recalculated based on 50 units.

If the reduction in quantity results in an overpayment, the excess amount will be:

• applied towards the remaining balance of the order,

• retained as Customer account credit with the Customer’s consent,

• or refunded in accordance with the refund rules set out in these Terms.

9. No Guarantee of Full PRE-ORDER Fulfilment

For products subject to allocation, Euro TCG does not guarantee fulfilment of the full quantity originally requested by the Customer.

Acceptance of the order by the system, confirmation of the reservation and collection of a partial prepayment do not constitute confirmation of the final quantity that will be supplied.

The final quantity is confirmed only once allocation information is communicated by Euro TCG.

A reduction in product quantity resulting from limited supply, production constraints or reduced allocation granted to Euro TCG does not entitle the Customer to demand delivery of quantities that Euro TCG itself did not receive from its suppliers.

10. Order Cancellation

A placed and confirmed order constitutes the Customer’s commitment to complete the purchase and make payment in accordance with these Terms.

Full or partial cancellation of a confirmed order at the Customer’s request may be subject to restrictions resulting from the nature of the product and the applicable individual commercial terms.

This applies in particular to PRE-ORDER products ordered by Euro TCG from manufacturers or suppliers based on earlier Customer orders.

In the event of:

• repeated cancellation of confirmed orders,

• failure to pay orders on time,

• reservation of significant quantities without subsequent completion of the purchase,

• repeated breaches of commercial terms,

Euro TCG reserves the right to restrict the Customer’s access to:

• PRE-ORDER products,

• reservations,

• selected commercial terms,

• purchase limits or credit limits.

In justified cases, the ability to place further orders or reservations may be temporarily or permanently disabled.

11. Refunds

Where the Customer is entitled to a refund, the standard processing time for such refund is up to 14 business days from the date on which the refund has been finally approved by Euro TCG.

For PRE-ORDER products, the refund processing time may be up to 60 business days.

This applies in particular to refunds resulting from:

• reduced allocation,

• product unavailability,

• cancellation of a product or its release,

• reduction in quantities supplied by the manufacturer,

• settlement of PRE-ORDER prepayments.

The extended refund period for PRE-ORDER products may result from the need to complete the allocation process and settlements with manufacturers, suppliers and other entities involved in the distribution chain.

The refund period is counted from the date on which the refundable amount has been finally determined and approved.

Refunds are normally made using the same payment method used for the original order, unless the parties agree on another settlement method.

12. Products Unavailable for Reasons Beyond Euro TCG’s Control

Euro TCG is not responsible for the inability to supply the full quantity ordered where this results from circumstances beyond Euro TCG’s reasonable control, including in particular:

• production limitations,

• supply limitations,

• manufacturer or supplier allocation,

• product cancellation,

• changes to the release date,

• manufacturer delays,

• supplier delays,

• logistical disruptions,

• force majeure.

In such circumstances, Euro TCG may, as appropriate:

• reduce the quantity of products in the order,

• postpone the fulfilment date,

• offer an alternative product,

• retain the excess payment as Customer account credit with the Customer’s consent,

• issue the appropriate refund.

13. Combining Orders

Combining multiple orders into a single shipment may only be carried out after prior approval by Euro TCG.

Euro TCG reserves the right to refuse to combine orders where necessary for:

• logistical reasons,

• warehouse-related reasons,

• financial reasons,

• organisational reasons,

• reasons connected with PRE-ORDER release dates.

Combining orders does not automatically extend the payment deadline.

Each order must be paid within the required period of 3 calendar days, unless otherwise individually agreed.

14. Credit Limit and Individual Payment Terms

If the Customer benefits from an individually granted credit limit or deferred payment terms, the individually agreed conditions between Euro TCG and the Customer shall apply.

If the Customer exceeds the granted credit limit, Euro TCG may suspend the processing of further orders until an appropriate portion of the limit has been released or the required outstanding amounts have been paid.

Individual commercial terms take precedence over the standard payment deadline set out in these Terms only to the extent expressly agreed between the parties.

15. Changes to Deadlines and Order Management

Euro TCG reserves the right to adjust deadlines and order-processing rules in exceptional circumstances, in particular where this results from:

• exceptionally high order volumes,

• product launches,

• system failures,

• logistical restrictions,

• manufacturer or supplier delays,

• events beyond Euro TCG’s control.

Where material changes affect the processing of a specific order, Euro TCG may inform the Customer through the platform, by email or through another available communication channel.

16. B2B Nature of the Platform

The euroTCG.eu platform is intended exclusively for business Customers making purchases in connection with their business or professional activity.

All purchases made through the platform are of a B2B nature.

Rules concerning order cancellation, refunds, complaints, withdrawal rights and liability may differ from those applicable to consumer sales.

17. Final Provisions

Euro TCG reserves the right to update these Terms.

A new version of the Terms becomes effective from the date indicated upon publication and applies to orders placed after the changes enter into force, unless otherwise agreed between the parties or required by applicable law.

In matters not regulated by these Terms, the following shall apply:

• individual commercial terms agreed with the Customer,

• applicable law,

• additional terms relating to specific products or promotions, provided that such terms were clearly presented to the Customer before the order was placed.